Shipping and Delivery Policy

We want you to love the products that you buy from us. In case you have concerns related to your purchase, drop us a mail within 5 days of delivery with details at thebodyelixirco@outlook.com

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Shipping charges on purchase.

We offer FREE Shipping on all orders above Rs.699+, which is notified from time to time. We also offer Cash-On-Delivery at no additional charge. You should consider the shipping rates shown at the time of check-out to be final.

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In case you received a wrong item/product missing case.

In case a wrong product has been delivered or the product is missing in the package, please send us an email to thebodyelixirco@outlook.com or call on +91 9667705740 within 5 days of the delivery date with the following details.

Order ID
Invoice Copy (Hard/Soft)
Details of your request/Complaint
Clear images of the products received & label on the outside package to verify the details.
Once we receive all these details, our customer delight team will address your query within 24 hours.

Return Policy

How It Works

In case you received a damaged item or have any concern related to the product.

If you claim the product leaked or it was damaged during the delivery process, please send us an email to thebodyelixirco@outlook.com or call on +91 9667705740 within 5 days of the delivery date with the following details.

Order ID
Copy of the Invoice (Hard/Soft)
Details of your request/Complaint
Images or videos to support the complaint with a batch number that is mentioned near the MRP/crimp of the product

Once we receive all these details, our customer delight team will address your query within 24 hours.

Cancellation Policy

If you wish to cancel your order, you can do so by sending us an email at thebodyelixirco@outlook.com within 3 hours of placing the order.
You can also call on our Customer Care number +91 9667705740 (Timings: 9:30 am - 6:30 pm)
Once orders have been dispatched, they cannot be cancelled.
You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.

In case your order is marked delivered but not received by you.

Drop us an email at thebodyelixirco@outlook.com  or call us at +91 9667705740 within 3 days (72 hours) of the date of delivery. Our Customer delight team will resolve it at the earliest.

We take security and privacy with utmost regard. Following is the information about policies and procedures of The Body Elixir Co (Proprietorship). and the collection, usage, disclosure, and dissemination of information. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

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Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

We receive information about you from various sources, including but not limited to: (i) if you register for the Site and the Offerings, through your user account on the Offerings (your “Account”); (ii) your use of the Offerings generally; and (iii) from third party websites and services. When you use the Offerings, you are consenting to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy.

This Privacy Policy covers the treatment of personally identifiable information (“Personal Information”) gathered when you are using or accessing the Offerings. This Privacy Policy also covers our treatment of any Personal Information that our business partners share with us or that we share with our business partners.

Scope of Privacy Policy

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third party websites, services and applications (“Third Party Services”) that you elect to access through the Offerings or to individuals that we do not manage or employ. We take effort in selecting and facilitating access to service providers with high privacy and security standards. However, we cannot take responsibility for third party service providers. We urge you to carefully review the privacy policies of any Third Party Services you access.
 

Information Collection

We collect information to enable us to provide a safe, personalized, and optimized experience to our users. It helps us improve and update the offerings for the users. We only collect information that we consider necessary to achieve this purpose.

You can browse the Website anonymously without revealing your identity or any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

On usage of our website whether by logging in or simply surfing, we may collect behavioural information. We use this information to analyze users' demographics, interests, and behaviour to better understand, protect and serve our users at aggregate levels. This information may include the URL from which the user was directed (whether this URL is on our Website or not), the URL which the user leaves for (whether this URL is on our Website or not), computer browser information, and the IP address.

We use “cookies” for data collection. The information collected is used to analyze effectiveness of the website features, webpage flow, and experience. Cookies also allow users to enter the password less frequently during a session. You may choose to disable the cookies and still use the website. This may limit certain useful features on the site. We do not control third party cookies or similar elements on some pages of the website.

We may collect different types of information on website usage. We collect information on buying behaviour on purchases being made on the site. We also collect additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders on transactions.

We also collect information from discussions and message boards or feedbacks. We may retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. We may also collect information from personal correspondence such as letters and emails sent to us.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests
 

Account Information

When you create an Account, you will provide information that could be Personal Information, such as your username, password and email address. You acknowledge that this information may be personal to you, and by creating an account on the Offerings and providing Personal Information to us, you allow others, including us, to identify you and therefore may not be anonymous. We may use your contact information to send you information about our Offerings, but only rarely when we feel such information is important. You may unsubscribe from these messages through your Account settings, although we, regardless, reserve the right to contact you when we believe it is necessary, such as for account recovery purposes. Usage of certain features on the website may require registration and sharing of information such as email address, name, phone number, credit card / debit card / other payment instrument details, etc.

We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".
We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to buy on the Website, we collect information about your buying behaviour.

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

Use of demographic and profile data

We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pincode, age, education, or income). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

Sharing of personal information

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to undergo any merger or acquisition activity with that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. Thebodyelixirco.com is not responsible for the privacy practices or the content of those linked websites.

Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.